Contact details
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Post
15 Bramley House 2a Bramley Road, Long Eaton, Nottingham, England, NG10 3SX
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Telephone
07889585853
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Health and safety information
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Photographs or video recordings
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Marketing preferences
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Location data
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Recorded images, such as photos or videos
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Website and app user journey information
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
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Financial transaction information
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Health and safety information
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Lawful bases​
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent
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Contract
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Legal obligation
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Legitimate interest:
Simply Serviced collects peoples information to provide services for the short term rental of their serviced accommodation / glamping site. We need this information to advertise and receive bookings for their accommodation. Their details are required so we can pay them customers fees for their bookings and receive payment for our management fees.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent
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Contract
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Legal obligation
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Legitimate interest:
Simply Serviced collects data from our customers to ensure health and safety standards are met in relation to their accommodation that we will be advertising and providing services for. We have a legal obligation to guarantee guest safety during their bookings. We require bank account details so we can pay our customers their fees.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent
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Contract
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Legitimate interest:
Simply serviced requires customers personal details so we have up to date information which enables us to provide them with the best possible service whilst marketing their short term rental property. This gives customers the best possible income from their short term rental property.
Our lawful bases for collecting or using personal information for legal requirements are:
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Consent
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Contract
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Legal obligation
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Legitimate interest:
Simply Serviced has a legal obligation to guarantee guest safety during their bookings. This involves using data which ensures all legal obligations are met. We also collect data to ensure we meet all the legal requirements for running a management company for short term lets which ensures compliance with government policy.
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Where we get personal information from
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People directly
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Insurance companies
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Legal and judicial sector organisations
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How long we keep information
We retain our customers information continuously whilst we are managing their short term rental properties.
Once we no longer manage a customer's property we erase all their data from our system.
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Who we share information with Data processors
Hostaway Vacation Rental Channel Manager.
This data processor does the following activities for us: Hostaway Vacation Rental Channel Manager is an all in one property management system and channel manager helping grow vacation rental property businesses and short term management services by automating and streamlining every aspect of the process. It delivers the features you need to improve your business, all in one platform. The features include property management, channel manager, automation tools,guest and client communication, marketing, operations, services and analytic reporting.
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Others we share personal information with
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Relevant regulatory authorities
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Publicly on our website, social media or other marketing and information media (where appropriate)
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Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
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Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
28th June 2024